FAQS

What paper do you print on?

Our prints are carefully crafted using high-quality materials to provide you with the best possible result. We print on 250gsm matte paper, which is known for its durability and thickness. This ensures that your artwork will have a solid and sturdy feel.

To achieve vibrant and accurate colours, we use Epson's UltraChrome archival inks. These inks are renowned in the industry for their exceptional colour reproduction and longevity. They are specifically designed to resist fading and maintain their vibrancy over time.

Is it all your own work?

Yes, most of our prints are photographed and designed by our in-house team. We have also included a collection of curated pieces from around the world. When purchasing from our store, you are supporting an Australian business.

When will I receive my order?

Please <click here> to read our shipping policy. 

If I have ordered a mix of prints and frames, will they arrive all at once?

No. Prints are processed faster, so these will arrive first. <click here> to see our processing times.

What is the best way to get in contact with LYS?

The best way to get in contact with us urgently is to email hello@loveyourspace.shop or <click here>

Please avoid contacting us through social media platforms, these do not get checked often and a response can take a couple of days.

Do you have a bricks & mortar store?

We are only an online store, based in Newcastle NSW. We do not have a physical store to view our artwork. All of our art is printed and framed in Sydney and Melbourne. 

What sizes do you offer?

We offer a variety of sizes for our prints, including A4, A3, A2, 50cm x 70cm, 60cm x 90cm, A1, 70cm x 100cm, and A0. However, please note that not all prints are available in the larger sizes. The available sizes for each print can be found in the drop-down menu on the product page.

If you are ordering an A0 size print, we highly recommend getting it framed by us or your local framer, as finding a frame for this size may be challenging.

We also offer customisation options to suit your needs. If you have an existing frame or prefer a square layout, please contact us prior to placing your order. We can discuss your requirements and make the necessary adjustments.

If you are using a Kmart 61cm x 91.5cm frame or an IKEA 61cm x 91cm frame, please order the 60cm x 90cm. If you have a B1-sized frame measuring 70.7cm x 100cm, please order the 70cm x 100cm print. You must then send us an email straight after you've placed your order with your re-size request. Please include your order number.

Can I cancel my order?

You can cancel your order as long as you haven't received our second notification. Once you receive our "order processing" email, orders can no longer be cancelled. 

How much is shipping?

<click here> for our shipping information.

Do you offer express shipping?

Yes, but only on unframed prints. Express shipping will be an option you can select at checkout.

Can I use my PO Box?

We can only send unframed prints to PO Boxes. All frames, decals & wallpapers need to be sent to a physical address. 

Can you tell me more about your wallpaper?

Absolutely! <click here> to read all about our peel + stick fabric wallpaper.

I did not receive an order confirmation email?

If you have placed an order with us but did not receive an order confirmation, please check your junk-mail. If its not in your junk-mail then you may have provided us with the wrong email address. Please contact us using the contact form or email us at hello@loveyourspace.shop and we will update your order information so you can receive your order confirmation properly. 

Can you recommend places to buy my own frames?

Here are some places that other customers have recommended to us. IKEA, Spotlight, Freedom Furniture, Adairs, Office Works and Reject Shop.

If you're using your own frame, please make sure you order the correct size print so that it fits in perfectly otherwise you will end up with a buckled print. We also recommend using a moisture resistant tape to seal down the MDF board to stop any moisture from entering the frame. If moisture is present in your frame the artwork will crinkle. Here is the tape that we recommend you buy for DIY framing. <click here>

We highly recommend if you're purchasing an A0 size, you get this framed by us or a local framer. I don't think there are many places to purchase a frame this large. 

Can you customise a print to fit my own frame?

Most of our prints can be altered to fit an existing frame, this even includes if you want something square. Just contact us prior to ordering so that we can discuss the size you're after.

Do your prints have a white border?

You now have the option to add a white border to your print. This does not change the overall dimensions of your paper.

Border size:

A4 = 2cm

A3 & A2 = 3cm

50x70, A1 & 60x90 = 4cm

70x100 & A0 = 5cm

If you're after a custom size border, please email us as soon as you've placed your order.

We recommend that you do not add on a white border if your frame already has a mat-board. 

Please note that our frames do not come with a mat-board. If you want that look, then please select "with a white border".

Can I return my print if I order the wrong size?

Please <click here> to read our returns policy. 

Can you help me with selecting prints?

We love helping customers style their rooms. Just <click here> to upload a photo of the space(s) you're looking to hang some prints and we will mock you up some different looks. Free of charge!

Will my print look different?

No. The print you see on our website is the print you will receive. Please note that colours may vary from screen to screen. 

Do you offer framing?

Yes, we offer framing.

All frames are made from a high-quality sustainable timber in natural, black or white finish. Frames are all fitted with a thick optical grade perspex which is highly durable, very light and offers 94% UV resistance. We do not use glass as it's too heavy and too dangerous to ship.

Frame dimensions are 2cm width x 3cm depth. 

Please note that our frames do not come with mat inserts, so if you'd like a white border around your print, then please select 'yes' for white border. 

Do you offer canvas art?

At the moment we are not offering canvas art.

Do you ship worldwide?

 <click here> for our shipping policy.

What are your payment options?

We accept payment via PayPal, Visa, Mastercard, AfterPay & Zip Pay, allowing our customers a faster, safer way to pay online giving you a 100% secure online transaction.